Online store regulations and terms of electronic services

CONTENTS:
 

GENERAL PROVISIONS
ELECTRONIC SERVICES IN THE ONLINE STORE
CONDITIONS OF CONCLUDING A SALES AGREEMENT
METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
COST, METHODS AND DELIVERY TIME OF THE PRODUCT
PRODUCT COMPLAINT
OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES
RIGHT OF WITHDRAWAL FROM THE CONTRACT (APPLIES TO SALES CONTRACTS CONCLUDED FROM 25 DECEMBER 2014)
PROVISIONS RELATING TO ENTREPRENEURS
FINAL PROVISIONS
SAMPLE WITHDRAWAL FORM

Online store https://rockstar-programmer.com/ , https://platform.rockstar-programmer.com/ or https://store.rockstar-programmer.com cares about consumer rights.

For customers from the European Union:
Customers who are consumers in the European Union cannot waive the rights granted to them by the provisions of European Union law on consumer protection, including in particular Directive 2011/83/EU on consumer rights and the provisions implementing this directive into the national law of the EU Member States. Contract provisions that are less favourable to the consumer than the provisions of the mandatory provisions of European Union law and the national law of the EU Member State in which the consumer has his or her place of residence are invalid, and these provisions shall apply in their place. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights granted to them under the mandatory provisions of European Union law and the national law of the EU Member State, and any possible doubts should be explained in favour of the consumer. In the event of any inconsistency of the provisions of these Regulations with the above provisions, these provisions shall prevail and shall be applied.
For customers outside the European Union:
For Customers who are not consumers from the European Union, consumer rights may vary depending on the laws in force in their country of residence. These Terms and Conditions are not intended to exclude or limit any consumer rights granted to them by the mandatory provisions of the law of their country of residence. In the event of any conflict between the provisions of these Terms and Conditions and the mandatory provisions of the law of the Customer’s country, those provisions shall prevail and shall be applied. In other matters, Mexican law shall apply, unless it conflicts with the mandatory provisions of the law of the Customer’s country providing a higher level of consumer protection.

  1.GENERAL PROVISIONS

1.1.The Online Store available at the Internet address https://rockstar-programmer.com/ , https://platform.rockstar-programmer.com/ or https://store.rockstar-programmer.com is run by Regina Tavera Villaseñor, who runs the company
Regina Tavera Villaseñor  Av. Vuelo de la Grullas 200 #106  San Agustín, CP 45645  Tlajomulco de Zúñiga, Jalisco  Email: contact@rockstar-programmer.com  

1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store (with the exception of point 9 of the Regulations, which is addressed only to entrepreneurs).   1.3. The administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Service Provider. Personal data are processed for purposes, to the extent based on the principles indicated in the privacy policy published on the Online Store’s websites. Providing personal data is voluntary. Each person whose personal data is processed by the Service Provider has the right to inspect their content and the right to update and correct them.   1.4. Definitions:  

WORKING DAY – one day from Monday to Friday, excluding public holidays.
1. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
  1. ORDER FORM – Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
    1. CUSTOMER – a natural person, legal person or organizational unit with the capacity to conclude agreements in accordance with the provisions of the law in force at its place of residence or registered office, which has concluded or intends to conclude a Sales Agreement.
      1. ACCOUNT – Electronic Service, a set of resources in the Service Provider’s IT system marked with an individual name (login) and password provided by the Service Recipient, in which data provided by the Service Recipient and information about Orders placed by him in the Online Store are collected.
        
        NEWSLETTER – Electronic Service, electronic distribution service provided by the Service Provider via e-mail, which enables all Service Recipients using it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, new products and promotions in the Online Store.
        
        PRODUCT – a movable item available in the Online Store, digital content that is the subject of the Sales Agreement between the Customer and the Seller.
        
        REGULATIONS – these regulations of the Online Store.
        
        ONLINE STORE – the online store of the Service Provider available at the following Internet addresses: https://rockstar-programmer.com/ , https://platform.rockstar-programmer.com/ or https://store.rockstar-programmer.com
        
        SELLER; SERVICE PROVIDER –   Regina Tavera Villaseñor running the company Regina Tavera Villaseñor  Av. Vuelo de la Grullas 200 #106  San Agustín, CP 45645  Tlajomulco de Zúñiga, Jalisco  Email: contact@rockstar-programmer.com
        
        SALES AGREEMENT – a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store.
        
        ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.
        
        SERVICE RECIPIENT – a natural person, legal person or organizational unit with the capacity to use electronic services and conclude contracts in accordance with the legal provisions in force at its place of residence or registered office, who uses or intends to use the Electronic Service.
        
        ORDER – a declaration of will of the Customer submitted using the Order Form and aiming directly at concluding a Product Sales Agreement with the Seller.
“MENTORING ROCKSTAR PROGRAMMER METHOD” – an online service or a package of mentoring services of a digital nature available in the Online Store, constituting the subject of the Sales Agreement between the Customer and the Seller, described in detail on the website of the Online Store: https://rockstar-programmer.com/rockstar-programmer-method/ .

TERMS OF CONCLUSION OF A SALES AGREEMENT   3.1. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with point 2.1.3 of the Regulations.   3.2. The price of the Product displayed on the Online Store website is given in US dollars (USD) and includes taxes. When placing an Order during consultation, the Customer has the option to choose payment in local currency, whereby the payment is processed via the Stripe system, and the final settlement is made in Mexican pesos (MXN) after conversion at the exchange rate used by Stripe on the day of the transaction. The total price of the Product together with taxes, delivery costs (including transport, delivery and postal services), as well as any other costs, including potential currency conversion fees, is communicated to the Customer on the Online Store website and during consultation when placing the Order, including when the Customer expresses their will to be bound by the Sales Agreement. In the event that the amount of currency conversion fees or other costs cannot be determined in advance, the Customer is informed of the obligation to pay them.  3.3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form   3.3.1. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order in the Online Store in accordance with point 2.1.2 of the Regulations.   3.3.2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by sending the Customer an appropriate e-mail message to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s declarations on receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, the Sales Agreement is concluded between the Customer and the Seller.   3.4. The content of the concluded Sales Agreement is recorded, secured and made available to the Customer by (1) making these Regulations available on the Online Store website and (2) sending the Customer an e-mail message referred to in point 3.3.2 of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller’s Online Store.
1. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT  4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement: 4.1.1. Payment by bank transfer to the Seller’s bank account.   4.1.2. Electronic payments and card payments via Payu.pl, BlueMedia.pl and Stripe.com – the current possible payment methods are specified on the Online Store website in the information tab regarding payment methods and on the website http://www.payu.pl/, http://bluemedia.pl/ or Stripe.com.   4.1.3. Settlements for electronic payments and card transactions are carried out in accordance with the Customer’s choice via the Stripe.com website. Electronic payments and card payments are handled by:   4.1.6. Stripe.com – a company at 510 Townsend Street San Francisco California 94103.
  4.2. Payment deadline:   4.2.1. If the Customer chooses payment by bank transfer, electronic payment or payment by payment card, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement.
COST, METHODS AND TIME OF PRODUCT DELIVERY   5.1. Product delivery is available within the territory of the European Union member states and outside it.
5.2. Delivery of the Product to the Customer is subject to payment, unless the Sales Agreement provides otherwise. The costs of delivery of the Product (including transport, delivery and postal fees) are indicated to the Customer on the Online Store website in the information tab regarding delivery costs and during the placement of the Order, including when the Customer expresses their will to be bound by the Sales Agreement. 
5.3. The Seller provides the Customer with the following methods of delivery of the Product: 
5.3.1. Postal shipment. 5.3.2. Courier shipment. 5.3.3. Electronic shipment. 5.3.3.1. Electronic shipment consists in sending to the Customer an internet link (URL address) to the e-mail address provided when placing the Order, enabling the download of the Product and saving it on the Customer’s end device (to do this, click on the link or enter the link in the internet browser window). 
5.4. The delivery time of the Product to the Customer is up to 14 Business Days, unless a shorter period is given in the description of the Product or when placing the Order. In the case of Products with different delivery times, the delivery time is the longest given time, which, however, cannot exceed 14 Business Days. The beginning of the delivery time of the Product to the Customer is counted as follows: 
5.4.1. If the Customer chooses payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account or settlement account.
PRODUCT COMPLAINT
 6.1. Towards Customers who are consumers in the European Union, the Seller’s liability for defects in the Product is governed by the provisions of Directive (EU) 2019/771 of the European Parliament and of the Council of 20 May 2019 on certain aspects of contracts for the sale of goods, amending 1 Regulation (EU) 2017/2394 and Directive 2009/22/EC, and 2 any implementing provisions of the national law of the EU Member State in which the consumer has their place of residence. In particular, consumers have the right to request the repair or replacement of the goods, a reduction in the price or withdrawal from the contract, in accordance with these provisions.
For Customers who are not consumers from the European Union, the Seller’s liability for Product defects is governed by Mexican law, taking into account the provisions on sales and consumer protection in force in Mexico, unless the mandatory provisions of the law of the Customer’s country provide otherwise. In such a case, the provisions providing the Customer with a higher level of protection shall apply. 
6.2. The Seller is obliged to deliver a Product free from defects to the Customer. Detailed information regarding the Seller’s liability for a Product defect and the Customer’s rights are specified on the Online Store website in the information tab regarding complaints. The Seller is liable for the lack of conformity of the Product with the contract, existing at the time of its delivery to the Customer and revealed within two years of its delivery. 
6.3. A complaint may be submitted by the Customer, for example: 
6.3.1. in writing to: Regina Tavera Villaseñor  Av. Vuelo de la Grullas 200 #106  San Agustín, CP 45645  Tlajomulco de Zúñiga, Jalisco
in electronic form via e-mail to the following address: contact@rockstar-programmer.com; 
6.4. It is recommended that the Customer provides the following in the complaint description: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request for a method of bringing the Product into compliance with the Sales Agreement or a declaration of a price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint – this will facilitate and speed up the consideration of the complaint by the Seller. The requirements specified in the previous sentence take the form of recommendations only and do not affect the effectiveness of complaints submitted without the recommended complaint description. 
6.5. The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. Failure by the Seller to respond within the above deadline means that the Seller has deemed the complaint justified. 
6.6. The Customer who exercises the rights under the warranty is obliged to deliver the defective Product at the Seller’s expense to the following address: Regina Tavera Villaseñor  Av. Vuelo de la Grullas 200 #106  San Agustín, CP 45645  Tlajomulco de Zúñiga, Jalisco . If, due to the type of the Product or the method of its installation, the delivery of the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller at the place where the Product is located. 
OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES
 7.1. Detailed information on the possibility of using out-of-court complaint and claim settlement procedures by a Customer who is a consumer and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php. 
Extrajudicial methods of handling complaints and pursuing claims: “The Seller makes every effort to amicably resolve any disputes arising from the Sales Agreements. The Customer has the option of using out-of-court methods of handling complaints and pursuing claims.  7.2.3. Extra-judicial dispute resolution: “The customer has the option of using out-of-court methods of resolving consumer disputes. For customers from the European Union: In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution 1 for consumer disputes (ODR platform), Customers who are consumers residing in the European Union may use the ODR online platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show . The ODR platform facilitates independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes concerning contractual obligations arising from online sales or service contracts concluded between consumers 3 residing in the Union and traders established in the Union. In addition, Customers who are consumers in the European Union can obtain information about their rights and the possibilities of out-of-court dispute resolution by contacting the consumer organisations or consumer protection authorities competent in their country. Information on this can be found on the website of the European Consumer Centre (ECC-Net): https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en . At http://ec.europa.eu/consumers/odr there is a platform for online dispute resolution between consumers and traders at EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and traders seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales agreement or a service contract. For customers outside the European Union: Customers outside the European Union may seek alternative dispute resolution options in accordance with the laws and procedures in force in their country of residence. In many countries, there are institutions or organizations dealing with consumer protection and mediation. In the absence of such options, disputes may be resolved in court in accordance with the provisions on applicable law and jurisdiction contained in these Regulations. Additionally, depending on the laws in force in the Customer’s country, there may be local arbitration or mediation centers whose services the Customer may use to resolve the dispute amicably.
1. RIGHT OF WITHDRAWAL FROM THE CONTRACT (APPLIES TO SALES CONTRACTS CONCLUDED FROM 25 DECEMBER 2014)
   8.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring any costs, except for the costs specified in point 8.8 of the Regulations. To meet the deadline, it is sufficient to send a declaration before its expiry. The declaration of withdrawal from the contract may be submitted, for example: 8.1.1. in writing to the following address: Regina Tavera Villaseñor  Av. Vuelo de la Grullas 200 #106  San Agustín, CP 45645  Tlajomulco de Zúñiga, Jalisco

8.1.2. in electronic form via e-mail to the following address: contact@rockstar-programmer.com; 
8.2. Right of withdrawal and sample form:
A customer who is a consumer has the right to withdraw from a distance sales contract, without giving a reason, within 14 days from the date of taking possession of the goods by the customer or a third party indicated by him other than the carrier, unless the law in force in the customer’s country of residence provides for a longer period. Information on the principles of withdrawal from the contract, including the conditions, deadline and method of exercising the right of withdrawal, as well as a sample withdrawal form, are available in point 11 of the Regulations and on the website of the Online Store. For customers from the European Union: A sample withdrawal form in accordance with Directive 2011/83/EU on consumer rights is available in point 11 of the Regulations and in the appropriate tab on the website of the Online Store. The consumer may use this sample form, but it is not obligatory. For customers from outside the European Union: The principles and conditions of withdrawal from the contract for customers from outside the European Union are consistent with the provisions of the law in force in the customer’s country of residence. If local law does not provide for the right to withdraw from the contract or establishes less favourable conditions, EU regulations apply, i.e. a Customer who is a consumer has the right to withdraw from a distance sales contract, without giving a reason, within 14 days from the date of taking possession of the goods by the Customer or a third party indicated by him other than the carrier. The model withdrawal form is available in point 11 of the Regulations and on the website of the Online Store, but its use is not obligatory.

8.3. The deadline for withdrawal from the contract begins:
8.3.1. for a contract under which the Seller issues a Product and is obliged to transfer its ownership (e.g. Sales Agreement) – from the moment the consumer or a third party indicated by him other than the carrier takes possession of the Product, and in the case of a contract which: (1) covers many Products that are delivered separately, in batches or in parts – from the moment the last Product, batch or part is taken into possession, or (2) consists in the regular delivery of Products for a specified period of time – from the moment the first Product is taken into possession;
8.3.2. for other contracts – from the date of conclusion of the contract. 
8.4. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded. 
8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer’s declaration of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivery of the Product (with the exception of additional costs resulting from the Customer’s choice of a delivery method other than the cheapest standard delivery method available in the Online Store). The Seller shall return the payment using the same payment method that the consumer used, unless the consumer has expressly agreed to another method of return that does not involve any costs for him. If the Seller has not offered to collect the Product from the consumer himself, he may withhold the return of payments received from the consumer until the Product is received back or the consumer provides proof of its return, depending on which event occurs first. 
8.6. The consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product himself. To meet the deadline, it is sufficient to return the Product before its expiry. The consumer may return the Product to the following address: Regina Tavera Villaseñor  Av. Vuelo de la Grullas 200 #106  San Agustín, CP 45645  Tlajomulco de Zúñiga, Jalisco  Email: contact@rockstar-programmer.com . 
8.7.The Consumer is liable for any reduction in the value of the Product resulting from its use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product. 
8.8. Possible costs related to the consumer’s withdrawal from the contract that the consumer is obliged to bear:
8.8.1. If the consumer has chosen a method of delivery of the Product other than the cheapest standard method of delivery available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
8.8.2. The Consumer bears the direct costs of returning the Product.
8.8. 3. In the case of a Product that is a service, the performance of which – at the express request of the consumer – began before the expiry of the period for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after submitting such a request is obliged to pay for the services provided until the time of withdrawal from the contract. The amount of payment is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided. 
8.9. The right to withdraw from a distance contract does not apply to the consumer in relation to contracts: 
8.9.1. for paid provision of services, if the Seller has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the provision that after the Seller has performed the service, the consumer will lose the right to withdraw from the contract; 
8.9.2. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract expires; 
8.9.3. where the subject of the provision is a non-prefabricated Product, manufactured according to the consumer’s specifications or intended to meet his individual needs; 
8.9.4. where the subject of the provision is a Product that spoils quickly or has a short shelf life; 
8.9.5. where the subject of the service is a Product delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery; 
8.9.6. where the subject of the provision are Products which after delivery, due to their nature, are inseparably connected with other items; 
8.9.7. where the subject of the provision are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement and which can only be delivered after 30 days and whose value depends on market fluctuations over which the Seller has no control; 
8.9.8 in which the consumer has expressly requested the Seller to come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or supplies Products other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or Products; 
8.9.9. where the subject of the performance are audio or visual recordings or computer programs supplied in a sealed package, if the package was opened after delivery; 
8.9.10.o delivery of newspapers, periodicals or magazines, with the exception of subscription agreements; 
8.9.11. concluded through public auction;
8.9.12. for the provision of accommodation services other than for residential purposes, transportation of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of provision of the service; 
8.9.13. for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the expiry of the deadline for withdrawal from the contract and after the Seller informed him of the loss of the right to withdraw from the contract.
9.PROVISIONS RELATING TO ENTREPRENEURS
 9.1. This section of the Regulations and the provisions contained therein apply only to Customers and Service Recipients who are not consumers. 
9.2. The Seller has the right to withdraw from the Sales Agreement concluded with the Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving a reason and does not give rise to any claims on the part of the Customer who is not a consumer against the Seller. 
9.3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement. 
9.4. At the time the Seller issues the Product to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product are transferred to the Customer who is not a consumer. In such a case, the Seller shall not be liable for any loss, shortage or damage to the Product arising from its acceptance for transport until its issue to the Customer and for any delay in the transport of the shipment. 
9.5. In the event of sending the Product to the Customer via a carrier, the Customer who is not a consumer is obliged to examine the shipment at the time and in the manner accepted for shipments of this type. If he finds that the Product has been lost or damaged during transport, he is obliged to perform all actions necessary to establish the carrier’s liability. 
9.6.The Seller’s liability under the warranty for the Product or for the lack of conformity of the Product with the Sales Agreement is excluded.
9.7. In the case of Service Recipients who are not consumers, the Service Provider may terminate the agreement for the provision of Electronic Services with immediate effect and without indicating the reasons by sending an appropriate statement to the Service Recipient. 
9.8. The liability of the Service Provider/Seller towards the Service Recipient/Customer who is not a consumer, regardless of its legal basis, is limited – both within the scope of a single claim, as well as for all claims in total – to the amount of the price paid and delivery costs under the Sales Agreement, but not more than one thousand zlotys. The Service Provider/Seller is liable towards the Service Recipient/Customer who is not a consumer only for typical damage foreseeable at the time of conclusion of the agreement and is not liable for lost profits towards the Service Recipient/Customer who is not a consumer. Furthermore, the Seller is not liable for delays in the transport of the shipment. 
9.9. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient who is not a consumer shall be submitted to the court having jurisdiction over the seat of the Seller/Service Provider.

FINAL PROVISIONS
 10.1.Agreements concluded via the Online Store are concluded in English. 
10.2. Changes to the Regulations: 
10.2.1. The Service Provider reserves the right to make changes to the Regulations for important reasons, i.e.: changes in legal provisions; changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations. 
10.2.2. In the event of concluding continuous contracts based on these Regulations (e.g. provision of the Electronic Service – Account), the amended Regulations shall bind the Service Recipient if the requirements specified in the provisions of law applicable in the European Union and in the country of residence of the Service Recipient outside the European Union have been met, in particular in terms of proper notification of changes. The Service Recipient has the right to terminate the contract within 14 calendar days from the date of notification of changes, unless national law provides for a longer period. In the event that a change to the Regulations would result in the introduction of new fees or an increase in current ones, the Service Recipient who is a consumer has the right to withdraw from the contract, in accordance with the applicable provisions of consumer law in their country of residence.
 
10.2.3. In the event of conclusion of agreements of a different nature than continuous agreements (e.g. Sales Agreement) based on these Regulations, changes to the Regulations shall not in any way violate the rights acquired by Service Recipients/Customers who were consumers before the date of entry into force of changes to the Regulations, in particular changes to the Regulations shall not affect Orders already placed or submitted and Sales Agreements concluded, implemented or performed. 
10.3.These Terms and Conditions are subject to Mexican law, in particular the sales and consumer protection regulations in force in Mexico.
With respect to Customers who are consumers from the European Union, mandatory provisions of European Union law also apply, including in particular:
Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), 
Directive 2011/83/EU on consumer rights. 
In the case of Customers from countries outside the European Union, Mexican law shall apply, unless the mandatory local regulations of the Customer’s country provide for a broader scope of consumer protection.
In the event of a conflict between Mexican law and local law applicable to the Client, the law that provides a higher level of consumer protection shall prevail.
All other matters not regulated in these Regulations are subject to the relevant provisions of generally applicable law.
SAMPLE WITHDRAWAL FORM
 Sample withdrawal form (this form should be completed and sent only if you wish to withdraw from the contract) – Addressee:  Regina Tavera Villaseñor  Av. Vuelo de la Grullas 200 #106  San Agustín, CP 45645  Tlajomulco de Zúñiga, Jalisco  Email: contact@rockstar-programmer.com  contact@rockstar-programmer.com

Pattern:
 – I/We (*) hereby inform about my/our withdrawal from the contract concluded on ……………..
between ……………………………………………………
A Regina Tavera Villaseñor  Av. Vuelo de la Grullas 200 #106  San Agustín, CP 45645  Tlajomulco de Zúñiga, Jalisco
on online mentoring services “rockstar programmer method”.

Signature, place and date
………………………………………………………………………………..

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